File crash on start-up; cannot recover

Anonymous · ‎2008-09-14

AC 11; win Build 1210; library 2008-03-06

I worked all week on a file (only myself in it), & of course when I'm trying to wrap it up, it crashes. I cannot get it to even open up the file-as soon as the library starts to load, it shuts down; as it loads, it crashes. The first
crash came while I was working; then I have been unable to get back into it. The backups were also a no-go to get into; they also crash on loading.

I tried opening a new template/file & merging the two...but then it crashed right after the merge. All my copies & backups will not open; I need this plan back.

Other files are loading & working fine. Other computers (even not on network) open other files fine. This particular file is causing lots heartburn for us.

Regards-
Kathleen

David Larrew · ‎2008-09-14

Kathleen,

No matter what, you need to send this file to your reseller to be studied by GS Tech Support.

Have you tried moving the physical file to another location (preferably on your local drive) then opening it? You can also try renaming the .PLN to .BPN to see if ArchiCAD will try to "adjust" the file database. If you have a copy of AC12 (demo or commercial), you might try opening it in that. And if it opens, "Save-As" AC11.

This sounds like a file corruption problem that may only be fixed by the Graphisoft team.

David Larrew, AIA, GDLA, GSRC

Architectural Technology Specialist

a r c h i S O L U T I O N S

WIN7-10/ OSX 10.15.7

AC 5.1-25 USA

Karl Ottenstein · ‎2008-09-15

In looking at Kathleen's file, I discovered something that may be of use to someone else who runs into a file corruption problem.

Her file did indeed crash 11 build 1210 upon opening for me, as for her - and I'm Mac and she's Windows.

I opened the file in AC 12 (seemed to work OK) and immediately saved it back to 11. The result opened in 11 and allowed me to work through the views and layouts - although there was another crash related to closing elevation windows.

All sent to GS for analysis.

But, clearly the file integrity check that 12 does when opening a file fixed some of the problems - so that's the part I wanted to share as another option over doing a 'forward merge', etc.

Also, I should note that the file seems to work just fine in 12.

Karl

One of the forum moderators
AC 27 USA and earlier • macOS Ventura 13.6.6, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

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File crash on start-up; cannot recover

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