Not getting an educational serial number

[Elisar]

I am an architecture student and our teachers asked us to specifically work with archicad using the free educational license, first time i did i received an email that my request for the license is successfuland that i will get it in few days.

After 2 days it rejected my request because the document i uploaded was wrong, I discussed with other students what document did they use (and worked for them) and then i reapplyed again and corrected it.

Now the thing is 1) i didnt recieve a conforming email, that my request is accepted like first time

2) it has been 2 weeks and I didnt get any serial number or anything (spamm folder in the email is checked too)

3) whenever i look at the status of the license, it says: "No serial number has been issued yet, please wait for our response" which means that my request is still looked at, and it says a request would be seen within 5 work days, so i am not sure what went wrong here anymore 

4) I really need to get those license already for my homeworks in multiple subjects, and deadlines too.

Thank you for reading

[M9308]

I have the same problem.

[Joe Logiudice · Accepted solution]

Hi Elisar,

It appears that you might have accidentally registered as a school instead of a student on myarchicad. No worries, we're here to help!

To assist you further, please send an email to myarchicad@graphisoft.com using the email address that you used to register on myarchicad.

We'll get back to you as soon as possible to help you resolve this issue.

Thank you!

[Elisar]

Thank you so much for the response, will contact soon 🙏🏽