Help

    • We - the Graphisoft team, customers, product enthusiasts and students - are here to share knowledge and help each other. Feel free to ask any question related to our products on one of the forum boards, we will try our best to help you. If your question requires further investigation about a particular behaviour or issue, it might require some technical support from an engineer of Graphisoft - please check our last section How do I get technical support?
    • If you experience any problem with the Community itself, (e.g. not being able to log in or publish a post) please contact us at community-support@graphisoft.com
    • You can start to explore our Community without registration, see our quick tour guide here. If you like what you see, we are happy to see you joining us and share your experiences, questions, and feedback with us. Hope to see you soon as a member!
    • As a Community member, you are here to share and acquire knowledge and help about Graphisoft products and services. You are welcome to give your opinion, share your work, engage on discussions, events and challenges, always respectfully and constructively – please refer to our Posting Guidelines.
    • We recommend you provide your first and last name. You may add other relevant information, such as your company name, computer specifications, first/current Archicad version you use, website link (max. 1) etc. Please do not exceed the 4 lines limit.


      The signature must be written in HTML. We recommend you use an online HTML visualizer to help customize it.


      Optionally, you can use this sample:

      <b>Firstname Surname</b>

      <br/>Position, Company name

      <br/><a href="https://graphisoft.com/">Company or personal website</a>

      <br/>computer specifications or other info

    • For further information about our Posting Guidelines and expected posture on the website, please access https://graphisoft.com/legal/community-posting-guidelines.

    • The Terms of Use regulate the access and use of websites available by the Graphisoft Group, including the Graphisoft Community. You accept these terms upon registration to our website. You can also find the link to our Terms of Use at the bottom of the page alongside our Privacy Policy. Please read those carefully.

    • Sometimes the Community might not be able to answer your question or help you with the issue you are facing. In such cases, we kindly ask you to reach out to your local Graphisoft distributor for technical support. Find them here.
    • Graphisoft Community is available for anyone who visits the website. Signing in with your Graphisoft ID will allow you to participate in professional discussions, build a network among fellow professionals from all around the world, participate in challenges, access special content and collect badges and ranks.

    • You can read our quick step-by-step here.

    • Please reach out to us at community-support@graphisoft.com. We will help you resolve the issue as soon as possible.

    • You can register one user per Graphisoft ID. We suggest you register yourself a new Graphisoft ID account and connect it with your company account to be able to enjoy the benefit of your SSA (Software Service Agreement)/Graphisoft Forward status and receive customized content based on your activity in the future.

    • Since we use single sign on, you must change your e-mail address associated to your Graphisoft ID. Follow these steps:
       1. Visit https://id.graphisoft.com/user/profile and log in with your current account;
       2. Click Edit next to your login information;
       3. Click Change next to your email and set up the new address.
       

    • You can change your username by visiting your profile and select 'My settings'.

    • It’s a user’s name and other core information that appears at the bottom of each forum post. We recommend users to provide their first and last name. Other relevant information: company name, computer specifications, first/current Archicad version in use, website link (max. 1) etc.

    • To set your user signature, click on your profile icon, go to "My settings", then "Personal Information". We recommend you provide your first and last name. You may add other relevant information, such as your company name, computer specifications, first/current Archicad version you use, website link (max. 1) etc. Please do not exceed the 4 lines limit.


      The signature must be written in HTML. We recommend you use an online HTML visualizer to help customize it.


      Optionally, you can use this sample:

      <b>Firstname Surname</b>

      <br/>Position, Company name

      <br/><a href="https://graphisoft.com/">Company or personal website</a>

      <br/>computer specifications or other info

    • Click on the globe icon to switch between languages. Note that, if your language settings are not set to "use default", changing the language in the switcher will affect only the content, not the website navigation. However, if you would like to use Graphisoft Community in just one language, go to your language preferences. Under My settings, you can choose between English, Japanese, and Brazilian Portuguese. The website navigation will adapt accordingly.

    • It is likely that you have not adjusted your time zone preferences. Go to My Settings > Preferences > General and set it according to your geolocation.

    • To request the deletion of your Graphisoft ID and the accounts associated with it (BIMx, BIMcomponents, MyArchicad, etc.), please fill in this form.

      To delete only your Graphisoft Community account, go to your profile, select 'My settings' and go to 'Close account'.

    • Check our Graphisoft ID FAQ for common questions. If you have further queries, start a thread on General discussions forum or send an e-mail to privacy@graphisoft.com.

    • You can decide and adjust the settings of displaying posts anytime as a registered member of Graphisoft Community. Based on your preferences, you can select from two options - linear and threaded layout.


      Threaded layout:

    • Replies appear slightly intended under the post it connects.
    • Order of messages doesn't follow the chronological order by default, but the order of reply to a certain post.

    • Linear layout:

    • Replies appear in chronological order.

    • Apply settings


      • Click on your profile picture (on the top right corner of the site) and go to 'My settings'
      • Select 'Preferences > Display' from the menu
      • Adjust your settings for your own needs
    • You can refine your search using one or more filters (location, author, date). Do you want to limit your search results to accepted solutions? Click the Solved check box under the Status filter. Want only the most recent results? Use one for the date filters to see results for a day or a week ago. You can also filter your results by individual authors or members who have the same rank.

      Most search filters work together to narrow the possible results. For example, you can search for accepted solutions in the last month. However, the filters for the type of post work a little differently. If you choose Forums and Blogs, you see results from either forums or blogs (not results that are both forum and blog posts).

      Active filters appear at the top of the results list. To turn off a filter, click the X to the right of the filter.
    • You can search for posts and knowledge base articles at any level of the community. When you type a search term, the system automatically searches at the current level. For example, if you're on the community front page, the system searches the entire community. If you're looking at a forum or blog page, the system searches that forum (and the associated knowledge base, if any) or blog.
      Tip: Searches for posts always include relevant knowledge base articles. However, you can also search just in articles.

      To search for posts:

      1. Choose the scope of the search in the drop-down list to the left of the Search button. You can search at the current level and above in the community.
      2. Start typing the search term. Auto-suggest shows the topics that match the term you're typing.

      Tip: You can enter the full search term, or use an asterisk as a wildcard in your search.

      3. If you don't see the term you're looking for in the auto-suggest list, click Search to see the full search results.

      When you get your search results, use the filters on the left side of the page to refine your results.

    • You can search for community members by name or by rank. The name you search for must be at least three characters long.

      To search for users:
      1. Click Users in the drop-down list to the left of the Search button.
      2. Start typing the name of an individual user or the name of a rank.

      Auto-suggest shows the names of users who match the name you're typing. When you enter a rank, auto-suggest lists all users who have that rank.

      Tip: You can enter the full user or rank name, or use an asterisk as a wildcard in your search.

      3. If you don't see the user you're looking for in the auto-suggest list, click Search to see the full search results.

    • Once you type something in the search bar, wait a couple of seconds until the suggestions drop down. At the bottom of the list, you can find the "Turn off suggestions" option.

      To turn suggestions back on, click on the option under the search bar next to the info symbol ("i").

    • You can find shortcut to unread posts in each forum category here.

    • At the bottom of the page, above the website structure, you can find links to Archicad, BIMcloud, BIMcloud as a Service and BIMx Desktop Viewer Help manuals.

    • An Accepted Solutions is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

      An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

      You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution.

    • To mark a message as a solution, click Accept as Solution on the reply.
       If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.
      To revoke an accepted solution, click Options > Not the Solution.
      You can choose another solution or leave the question unsolved.

      1. Go to the board where you want to post.
      2. Click the New Message link.
      3. In the Subject field, enter your message title. Tip: Make your subject clear and concise, as it's the only part of the message that shows up on the message-listing page.
      4. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
      5. Format and spell check your message, as needed.
      6. Click Submit Post.
    • Click Reply to respond to a particular post.
      The Reply Message is similar to the Post Message interface, with these differences:

      • When you reply to a post, the subject line is filled in automatically. You can change it if you want.
      • You can paste the message to which you are replying into the body of your reply by clicking Quote Message.

      Your reply is added to the existing thread. It won't create a new thread.

    • As you might know, our forum has migrated from the Archicad Talk to Graphisoft Community. Users that have not migrated their accounts are displayed as anonymous.

      Ultimately, you cannot post anonymously.

    • We are working on a new way to collect ideas, wishes and feedback from you. Until this new system is up and running, we keep the current forum as it is, so you can leave a comment.

      Stay tuned and check other forums - the Graphisoft Team is visiting the Community daily and collects feedback via forum posts or surveys. Did you hear about our new User Group initiative? Come and join us. Learn more here.

    • Labels are used within a community to help categorize articles in a variety of discussion styles: forums, blogs, knowledge base articles, challenges. Labels enable you to categorize the content you write based on the themes or content in the article.

      Labels are created by the Community Team and typically controlled by them for consistency and need. Authors must choose/apply labels from a pre-defined list for the node in which the article/post appears. Tags are more freeform and currently can be created by knowledge base article authors only.

    • Tags filter content across categories, unlike labels – those are limited to just one category at a time. Tags are not necessarily pre-defined in the system and currently can be created by knowledge base article authors only.

    • 1. Navigate to the post you published.

      2. Open the post to edit it.

      3. In the Labels field, choose one from the list. If you add multiple labels, you must separate them with commas.

    • Typically, only administrators or permissioned members can create new labels or edit the label list. Members must apply a label when submitting posts.

      Labels are applied at node (category) level. Different labels can be determined at different categories.

    • When you subscribe to a label, you will be notified by email when a new post is created with the label.

      To subscribe to a label:

      1. From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels panel)
      2. Click Subscribe.

      Note: you can configure your own subscription settings under My Settings > Subscriptions and Notifications > My Subscriptions and My Settings > Subscriptions and Notifications > Notification Settings.

      One thing to note about labels is that they are applied at node level. Thus, predefined labels and subscriptions to labels exist only at the node at which they are applied. For example, if you subscribe to a label named 'troubleshooting' at category A, it will not automatically subscribe you to an identically named label at category B. You will have to subscribe twice, once at each category node.

    • Challenges are a fun way to share content with your community peers. Anyone in the community can participate.

      Entries are organized into three groups:

      • Hot Entries (popular right now)
      • Top Entries (received the most likes)
      • New Entries (most recent)

      Adding an entry is just like posting a message on a forum board, and you can support them by giving likes as well.

    • To post your entry:

      1. Go to the challenge you want to enter.

      2. Click on Enter the contest.

      3. Enter your subject and description. Depending on the challenge rules and type, you can also add text, images, and link videos.

      4. To receive email when someone comments on your entry, click Email me when someone replies.

      5. If labels are required, enter or choose some from the list. Available labels are listed below the label field.

      6. Click on Post.

    • We have pre-moderation for contest entries. Therefore, your entry will be visible on our website once the Moderation Team reviews it.

      You can expect it to be public within 24h on working days.

    • You vote for an entry by giving likes to it. Just click the like button next to the entry. If you change your mind, you can revoke your likes by clicking on the button again.

    • Most likely the challenge is over, therefore likes are frozen (you cannot like or unlike anymore). If you experience another issue, please reach out to us at community-support@graphisoft.com

      Note: you cannot like your own entries.

    • Bookmarks enable you to list community content (boards, articles, topics, or individual posts) on a special page so you can easily find it again.

      To bookmark a piece of content:

      1. Go to the item you want to bookmark.
      2. To bookmark a location, choose (Location) Options > Bookmark. To bookmark a specific post, go to the post and choose (Post) Options > Bookmark.

      To view and manage your bookmarks:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Bookmarks. You can click a bookmark to go to the item.
      3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.
    • Subscriptions let you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a board, a blog article, an idea exchange, or any other location in the community. You can also subscribe to a specific post.

      To subscribe a piece of content:

      1. Go to the item you want to subscribe to.
      2. To subscribe to a location, click (Location) Options > Subscribe. To subscribe to a specific post, go to the post and click (Post) Options > Subscribe


      To view and manage your subscriptions:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Subscriptions to see a list of the items you've subscribed to. You can click a subscription to go to the item.
      3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.
    • Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

      • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
      • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

      To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

      Click the message count or envelope icon to go to your Private Messages Inbox.

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Compose New Message.
      4. Enter the recipient's name in the Send to area.
      5. Enter the subject for the message in the Message Subject area.
      6. Type the reply in the Message Body editor.
      7. Click Send Message.

      You can look for the messages you've sent in the Sent tab.

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Sent Messages.
    • An image gallery is a collection of images that you or other community members have uploaded. Each community member who has permission to upload images has an image gallery. You can view your own image gallery as well as the image galleries of other community members. When you look at another user's gallery, you see the approved images that the user has chosen to share.

      To view your image gallery:

      1. Go to your profile page. A preview of your image gallery appears on the right.
      2. Click View Image Gallery.

      To view another user's image gallery:

      1. Click the community member's user name to go to that user's profile page. A preview of that user's shared images appears on the right.
      2. Click View Image Gallery.
    • You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

      To insert an image in a post:

      1. Start a new post.
      2. Click Photo in the editor's toolbar.
      3. Choose one of the image source options and follow the on-screen instructions.