Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Help Menu urls no longer work

Paul King
Advisor
Hi I recently did a windows repair to deal with something non ArchiCAD related, and everything seems to work fine .. except that the links installed by default in the ArchiCAD help menu to things like this forum, or to PDF guides etc. no linger do anything when clicked.

Presumably some kind of registry corruption.?

How can I repair the requisite registry entries without reinstalling ArchiCAD?
PAUL KING | https://www.prime.net.nz
ArchiCAD 8-27 | Twinmotion 2023
Windoze 11 PC | Intel Core i9 10900K | Nvidia Gforce RTX 3080 | 32 Gb DDR3 | 2x4K monitor extended desktop
4 REPLIES 4
Karl Ottenstein
Moderator
The links are just URL's in the folder WWWLinks inside your ArchiCAD program folder.

If they won't open, then presumably no links will open? Go to that folder and double-click one of the URL files. Does your browser open? If not, it could be something like your system default browser is corrupted. Make an alternate browser your default and try again. Etc...

You can put any links you want into that WWWLinks folder ... as well as purge any that you find useless.

Cheers,
Karl
One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.6, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Paul King
Advisor
Thanks Karl.

I checked that folder, and the links within it to web addresses are all there, and all work using default browser when clicked on, even though they don't when clicked within ArchiCAD.

The PDF help files are all present in the ArchiCAD program/documentation directory , and though the links to them that normally appear under the help menu still show, they no longer work.

As if the drop down menu links are damaged, rather than the files linked to.

I tried removing & restoring the help menu via the work environment dialogue, but no improvement.
PAUL KING | https://www.prime.net.nz
ArchiCAD 8-27 | Twinmotion 2023
Windoze 11 PC | Intel Core i9 10900K | Nvidia Gforce RTX 3080 | 32 Gb DDR3 | 2x4K monitor extended desktop
Paul King
Advisor
OK - for the benefit of anyone else experiencing this, the solution was to re-patch ArchiCAD with latest update, (even though already patched) - seems to have regenerated whatever was broken.
PAUL KING | https://www.prime.net.nz
ArchiCAD 8-27 | Twinmotion 2023
Windoze 11 PC | Intel Core i9 10900K | Nvidia Gforce RTX 3080 | 32 Gb DDR3 | 2x4K monitor extended desktop
Karl Ottenstein
Moderator
Weird. Thanks for posting the solution, Paul! 🙂
One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.6, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB