Heynock,
I've merged your duplicate thread with this one. Please do not start a new thread just because you did not get an answer to an old one.
You should contact your local Graphisoft technical support perhaps?
Cheers,
Karl
One of the forum moderators
AC 27 USA and earlier • macOS Ventura 13.6.6, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB