The tooltip thing may be hard for tech support to track down if nobody else is experiencing it. Make sure that you are using a standard desktop display mode, and have not customized icon sizes, spacing, etc, and perhaps turn of Aero and then see if things work. If so, then gradually turn things back on.

I was going to provide the link to the US technical support report form ... but I see that GS US has removed that from their site and that users are indeed supposed to contact their resellers for support. Personally, I think this is a step backwards from having a dedicated central support queue and, like so many other things in the past year - such as license transfer fees - I for one never received an email notification of this change. So strange that they seem to have so little understanding of customer relation psychology... communication is the most basic 'step 1' thing...