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Help - Archicad Preferences file is damaged

Gerald Hoffman
Booster
I can't start AC 13 as there seems to be a corrupted preferences file. I did a search and found locations to delete these files listed for Windows XP on version 12 but I am using Windows & 64 bit and can't find the same locations. Does anyone know where this file or files are located.

Thanks,
Gerald
"The simplification of anything is always sensational" GKC
AC 25-4013 USA, CadImage Tools
2019 MacBook Pro 16" w/ AMD Radeon Pro 5600M GPU
OS X 11.6
2.4 Ghz 8 core i9, 64 GB RAM
27" LG 5K Monitor
8 REPLIES 8
alemanda
Advocate
Me too ... I have the same problem.
Help. I cannot start AC13 on my laptop.
AC 19 and AC21 latest hotfix
Win 10 Pro 64bit
Double XEON 14 CORES (tot 28 physical cores)
32GB RAM - SSD 256GB - Nvidia Quadro K620
Display DELL 25'' 2560x1440
www.almadw.it
Gerald Hoffman
Booster
Alemanda,

I think what I eventually did was uninstall AC13 and delete everything I could find in the Registry, Documents, and Programs folder if there was anything left over after the uninstall. You might have to make hidden files and folders visible in Explorer. It was then OK. I phoned AC tech support and they had me delete some files but it didn't work. Hope this helps you.
Gerald
"The simplification of anything is always sensational" GKC
AC 25-4013 USA, CadImage Tools
2019 MacBook Pro 16" w/ AMD Radeon Pro 5600M GPU
OS X 11.6
2.4 Ghz 8 core i9, 64 GB RAM
27" LG 5K Monitor
Laszlo Nagy
Community Admin
Community Admin
On Windows, these are the places where you can find Graphisoft preference files. This in on Vista:

C:\Users\<Username>\Application Data\Graphisoft
C:\Users\<Username>\Graphisoft
C:\Users\<Username>\Local Settings\Graphisoft
Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27
alemanda
Advocate
Which of the three folders?
I have some TW projects and I don't want to delete important files?
Thanks
AC 19 and AC21 latest hotfix
Win 10 Pro 64bit
Double XEON 14 CORES (tot 28 physical cores)
32GB RAM - SSD 256GB - Nvidia Quadro K620
Display DELL 25'' 2560x1440
www.almadw.it
Ralph Wessel
Mentor
alemanda wrote:
Which of the three folders?
I have some TW projects and I don't want to delete important files?
Thanks
Try moving the basic preferences file somewhere else (rather than deleting it) to see if this fixes the problem. You will probably find it somewhere like this:
C:\Documents and Settings\<User Name>\Application Data\Graphisoft\ArchiCAD 13.0.0 INT R1\ArchiCAD Basic.prf

You can delete the moved file if the problem is solved.
Ralph Wessel BArch
Anonymous
Not applicable
Hello
I have a problem with my ArchiCAD13 (64 bit). I use student version and I'm using Windows 7 OS. When I try to start my Archicad13, I have information that my preference file is damaged. I don't know what I have to do. I must end my project on Monday
Please reply quickly
Ralph Wessel
Mentor
katiee wrote:
When I try to start my Archicad13, I have information that my preference file is damaged. I don't know what I have to do.
Did you try the fix I suggested in my previous post?
Ralph Wessel BArch
Anonymous
Not applicable
In windows 7 is a different path to the file, but I found it. Thanks 4 help. Below I write a localisation for Windows7.

Localisation:
C:/Users/<user name>/AppData/Roaming/Graphisoft/ArchiCAD-64 13.0.0 R1/ArchiCAD Basic